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WorkHorse IQ

AI answering service for service businesses

Your business just hired a receptionist who answers 24/7.

Every call answered on the first ring, day or night. Real conversations, complete customer intake, and a structured service request waiting for your team — never a voicemail.

Build My AI Receptionist Call the demoSee how it works

Starting at $499/month. Implementation included in every plan.

  • 24/7 Answering
  • Natural Conversations
  • Customer Intake
  • Call Routing
  • Appointment Requests
  • Automatic Follow-Up
Service request
Pending Review
Customer
Danielle Ortiz
Phone
(845) 512-0198
Address
412 Ridgewood Ave, Newburgh, NY
Issue
No heat — furnace running but blowing cold air
Priority
Urgent — no heat, two children at home
Requested time
Today after 3:00 PM
Captured from a 2 min 14 sec call · transcript and summary attached

The problem

Every unanswered call could be a customer calling your competitor.

Your crews are on jobs. Your office is on another line. The phone keeps ringing — and the caller with an emergency does not leave a message, they dial the next company.

Missed calls are missed revenue

Nights, weekends, lunch and the middle of a busy morning are exactly when service calls come in.

Voicemail does not sell work

A recording asks nothing, qualifies nothing, and leaves your team calling back cold hours later.

Answering services take messages

A name and a number is not a job. Your office still has to make the call all over again.

How it works

From "Hello" to handled.

Five steps, every single call, without anyone on your team picking up the phone.

  1. 1

    A customer calls

    Your existing business number rings the way it always has. Nothing changes for the caller.

  2. 2

    Your receptionist answers

    Every call is picked up on the first ring — during the rush, after hours, on weekends and holidays.

  3. 3

    It understands the request

    A real conversation, not a phone tree. It asks the questions your office would ask and listens to the answers.

  4. 4

    It takes action

    Customer details, the problem, the address, urgency and a requested time are captured and organized.

  5. 5

    Your team takes over

    A complete service request lands in your queue, ready to confirm, schedule and dispatch.

See the full flow

What your team receives

Structured information — not a voicemail.

Who called, what they need, where they are, how urgent it is, and when they asked to be seen. Reviewed and approved by your team before anything is confirmed.

  • Nothing is promised to the customer on the call.
  • Appointment times arrive as requests, pending your review.
  • Emergencies are flagged the moment they are described.
Explore the features
Service request
Pending Review
Customer
Danielle Ortiz
Phone
(845) 512-0198
Address
412 Ridgewood Ave, Newburgh, NY
Issue
No heat — furnace running but blowing cold air
Priority
Urgent — no heat, two children at home
Requested time
Today after 3:00 PM
Captured from a 2 min 14 sec call · transcript and summary attached

The AI receptionist

Sounds like a receptionist. Works like software.

Callers hear a natural, patient voice that asks the right questions. Your office gets clean, organized data in a system that never forgets a detail.

Natural conversation

No menus, no keypresses, no scripts read at the caller.

Knows your business

Your services, hours, coverage area and rules — not generic answers.

Patient and consistent

Every caller gets the same thorough intake, at 2pm or 2am.

Always on the record

Transcript, summary and customer history for every conversation.

After the call

The conversation is only the beginning.

What happens in the minutes after the caller hangs up is what turns a phone call into scheduled work.

  • 01

    Transcript

    Every word of the call, searchable.

  • 02

    Summary

    A short written account of what the caller needed.

  • 03

    Customer record

    New callers become customers; returning callers are matched.

  • 04

    Service request

    Structured job details instead of a voicemail.

  • 05

    Urgency

    Emergencies are flagged so they don't sit in a queue.

  • 06

    Requested appointment

    The time the customer asked for, ready for your approval.

  • 07

    Follow-up

    Confirmations and reminders go out automatically.

  • 08

    Team workflow

    Assign, approve and dispatch from one place.

Answering modes

You decide when it answers.

Change answering behavior without changing plans.

AI First

Your receptionist answers everything.

Every call is answered instantly and handled end to end, with your team looped in on anything that needs a person.

Team First

Your people answer, AI catches the rest.

Calls ring your office first. When nobody picks up, the receptionist steps in instead of voicemail.

After Hours

Nights, weekends and holidays covered.

Your team owns business hours. Outside them, every call still gets a real conversation.

Smart Routing

Right call, right person.

Emergencies reach on-call staff, routine requests get captured, and everything is logged either way.

Industries

Built for service businesses.

If your revenue depends on the phone getting answered, it is built for you.

HVAC

No-heat and no-cool calls captured with equipment details and urgency.

Learn more

Plumbing

Leaks and backups triaged before your truck rolls.

Learn more

Electrical

Outages and panel issues qualified with the right safety questions.

Learn more

Property Management

Tenant maintenance requests logged with unit and access details.

Learn more

Restoration

Water, fire and mold calls answered the minute they happen.

Learn more

Roofing

Storm-damage callers captured while the phones are flooded.

Learn more

Garage Doors

Stuck-door calls with make, model and opening details.

Learn more

Appliance Repair

Brand, model and symptom collected up front.

Learn more

Locksmith

Lockouts answered instantly, location confirmed.

Learn more

Pest Control

Pest type and severity captured for the right treatment.

Learn more

Landscaping

Estimate requests and property details taken by phone.

Learn more

General Contractors

Project inquiries qualified before they hit your desk.

Learn more

Comparison

Voicemail, answering services and basic AI — side by side.

What each option actually does when a customer calls with a problem.

Answers every call, 24/7

Voicemail
No
Traditional answering service
Yes
Basic AI phone agent
Yes
WorkHorse IQ
Yes

Natural back-and-forth conversation

Voicemail
No
Traditional answering service
Yes
Basic AI phone agent
Limited
WorkHorse IQ
Yes

Collects complete customer intake

Voicemail
No
Traditional answering service
Varies
Basic AI phone agent
Partial
WorkHorse IQ
Yes

Structured service request, not a message

Voicemail
No
Traditional answering service
No
Basic AI phone agent
No
WorkHorse IQ
Yes

Flags emergencies and routes them

Voicemail
No
Traditional answering service
Manual
Basic AI phone agent
No
WorkHorse IQ
Yes

Requests appointment times

Voicemail
No
Traditional answering service
Manual
Basic AI phone agent
No
WorkHorse IQ
Yes

Transcript, summary and history

Voicemail
Audio only
Traditional answering service
Notes
Basic AI phone agent
Partial
WorkHorse IQ
Yes

Automatic follow-up to the customer

Voicemail
No
Traditional answering service
No
Basic AI phone agent
No
WorkHorse IQ
Yes

Knows your business, hours and rules

Voicemail
No
Traditional answering service
Script
Basic AI phone agent
No
WorkHorse IQ
Yes

Cost scales without hiring

Voicemail
Yes
Traditional answering service
No
Basic AI phone agent
Yes
WorkHorse IQ
Yes

Cost

A front office that answers every hour of the week.

One receptionist covers about 40 hours. Your phone rings for 168.

Full-time receptionist

Wages, taxes, benefits, training, PTO

$3,500 – $5,000 / mo

After-hours coverage

Overtime, on-call pay or a second service

Additional

WorkHorse IQ

24/7 coverage, every call answered

From $499 / mo

Payroll figures are illustrative estimates and vary by market, role and hours. Compare against your own staffing costs.

Pricing

Straightforward plans, by the minute you actually use.

Every plan includes implementation, configuration and live testing with our team.

Starter

For single-truck and small shops that miss calls while on the job.

$499/month

300 AI answering minutes included · additional minutes $1.50/min

$500 one-time implementation

Build My AI Receptionist
  • 300 included AI answering minutes
  • Additional minutes $1.50/minute
  • AI answers, qualifies and captures every job
  • Call summaries, transcripts and recordings
  • Google or Outlook Calendar
  • SMS & email confirmations
  • 1 call-answering seat included
MOST POPULAR

Pro

For growing crews that need every call answered and scheduled.

$999/month

1,000 AI answering minutes included · additional minutes $1.00/min

$1,000 one-time implementation

Build My AI Receptionist

Everything in Starter, plus:

  • 1,000 included AI answering minutes (up from 300)
  • Additional minutes $1.00/minute (down from $1.50)
  • 3 call-answering seats included (up from 1)
  • Dispatcher review of AI-captured jobs
  • Service category and business-hour rules
  • AI Assist on live human calls
  • Google + Outlook calendars together

Enterprise

Multi-location operations that run on AI answering around the clock.

$1,999/month

2,500 AI answering minutes included · additional minutes $0.75/min

$2,500+ one-time implementation

Talk to Sales

Everything in Pro, plus:

  • 2,500 included AI answering minutes (up from 1,000)
  • Additional minutes $0.75/minute (down from $1.00)
  • 10 call-answering seats included (up from 3)
  • Full-time and after-hours AI answering
  • Auto-booking and emergency priority routing
  • Multiple locations and advanced reporting
  • Custom onboarding and integration support

Custom / High Volume

Call centers and multi-brand operations with high monthly call volume.

  • Custom included minute pool and rates
  • Dedicated implementation and onboarding
  • Custom integrations and reporting
  • Volume and multi-brand pricing
Talk to Sales
Compare plans in detail

Implementation

We don't hand you a blank AI bot.

Your receptionist is configured around how your business answers the phone — then tested on real calls before it takes a single customer.

  1. 1

    Discovery

    We learn how your office answers the phone today and what a good call looks like.

  2. 2

    Configuration

    Services, hours, pricing guardrails, emergency rules and the questions to ask.

  3. 3

    Voice and script

    We tune how your receptionist greets, qualifies and hands off.

  4. 4

    Live testing

    We place real calls together and refine until it sounds like your best staff member.

  5. 5

    Go live and tune

    We stay on the calls after launch and keep improving from real conversations.

Don't read about an AI receptionist. Call one.

Ask about a no-heat call, a leak, a lockout — anything a customer would ask. It answers like your best front-desk hire.

(845) 400-8405

Prefer to see it first? Visit the demo page for the number and what to ask.

Built by people who ran the phones

Made for the trades, by seasoned tradesmen.

WorkHorse IQ was built after years of watching good companies lose work to a ringing phone. Every receptionist is configured, tested and tuned with our team before it goes live.

Hands-on setup

Live call testing with your team before launch.

Ongoing tuning

We keep improving from real conversations after go-live.

Your rules

Hours, emergencies and handoffs work the way you say.

Want a reference call? Ask us during your consultation — or call the demo line at (845) 400-8405.

The next customer who calls should get an answer.

We build, configure and tune your AI receptionist with you — then it answers every call, day and night.

Build My AI Receptionist Call the demo: (845) 400-8405
Build My AI Receptionist